Cancellation

You have the right to cancel or return your order up to 14 working days following payment. This includes your right to cancel your order under the Distance Selling Regulations. You will receive a full refund including the original postage and packaging for the order if the charge was levied with your original order and it is returned in full. To cancel your order, you must inform us by email. This provision does not affect your statutory rights.

To cancel your order please email info@theflowerminers.com

If your order has already been dispatched please follow our Returns (10) procedures below.

Returns & Exchanges

An exchange of product or a refund will be offered depending on circumstances, so please take photos of damaged stock, including the complete label and packaging.

Please email us at info@theflowerminers.com  with this information including your order number.

Please email in advance of your return so that we can check for the return and advise on the replacement.

Our returns address is:
The Flower Miners. PO Box 249, Yelverton, Devon. PL19 1F

Lost Returns

Should your chosen courier fail to deliver or lose their return parcel, it is your responsibility to claim compensation from the courier directly. The Flower Miners Limited will not be liable for any lost returned parcels. Please note that it is your responsibility to choose the most appropriate method for returns with the appropriate insurance. The Flower Miners Ltd cannot be held responsible for any unforeseen delays such as strikes, riots, war or act of God.

 Insurance and Lost Goods

All Floreatwines goods remain the property of The Flower Miners Ltd. until payment has been received in full and the goods have been delivered. The Flower Miners Ltd. shall be responsible for the goods until the goods have been delivered. The Flower Miners Ltd. ensures all items are insured against theft and accidental damage during transit at no cost to the customer.

Once the goods have been delivered, they cease to be the responsibility of The Flower Miners Ltd.

In the unlikely event your goods arrive in a damaged condition, please contact our team within 48 hours of the delivery. You will also need to ensure that all original packaging is kept (both outer shipping packaging and internal contents). Where possible, please provide photographic evidence of the damage caused in transit.

If you believe there is a discrepancy in the contents of an order you have received, please contact our team within 48 hours of the delivery.